This privacy policy (together with the documents referred to in it) (the “Privacy Policy“) informs you about how we use your personal data collected through the website or mobile applications used by you either privately or in our boutiques (the “Website”).

The Website is operated by Lakhany’s of London Limited (we, us).

We are committed to protecting and respecting your privacy.

This Privacy Policy applies to any visitors or our customers that use the Website (together, you or Customers). This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; (ii) are available through the Website; or (iii) interact with the Website (including through social media) and post this Privacy Policy.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


1.1 As a Customer, we may collect and process the following data from and about you:

(a) Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website or requesting further services. The typical information that we collect includes your title, name, e-mail address, phone number, preferences or other relevant contact details.

(b) If you contact us, we may keep a record of that correspondence.

(c) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

(d) Details of any visits that you make to boutiques or any usage you make of our services.

(e) Details of your visits to the Website including, but not limited to, time-stamping of visits, page views, traffic data and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.

(f) Details of your use of services used in connection with the Website


2. IP addresses and cookies

2.1. We may collect information about your computer or device including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

2.2. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer or device. A cookie is a data file placed on a computer or device when it is used to visit the Website. A flash cookie (or locally shared object) is a data file placed on your computer or device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your computer or device. Cookies and flash cookies may be used for many purposes, including, without limitation, remembering you and tracking your visits to and activities on the Website. They also help us to improve the Website and to deliver a better and more personalised service. They enable us:

(a) To estimate our audience size and usage pattern.

(b) To store information about preferences and so allow us to customise the Website according to individual interests.

(c) To speed up searches.

(d) To recognise you when you return to the Website or are online.

2.3. By using this Website, we are seeking to obtain your consent to use these various tracking technologies. If you choose to disable cookies or flash cookies on your computer or device, some features of the Website may not function properly. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Also, these tools may not be effective with regard to Flash cookies. For information on disabling flash cookies go to Adobe’s website

3. Security and where we store your personal data

3.1. The Website and the data that we collect from you through the Website is stored inside the European Economic Area (“EEA”).

3.2. Your data may be transferred to, and stored at, further destinations outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services.

3.3. By submitting your personal data, you agree to this transfer, storing or processing above. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

3.4. All information you provide to us is stored on our secure servers.

3.5. Unfortunately, the transmission of information via the Internet or over mobile networks is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website or over mobile networks; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. Uses made of the information

4.1. We use information held about you in the following ways:

(a) To ensure the successful registration, including as part of our eCRM project where you have subscribed to this.

(b) To ensure that content on the Website is presented in the most effective manner for you and for your computer or mobile device.

(c) To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

(d) To send you newsletters.

(e) To provide you with information relating to any events held by us.

(f) To carry out our obligations arising from any contracts entered into between you and us, including in respect of payment processing.

(g) To allow you to participate in interactive features of our Website or other social media offerings, when you choose to do so.

(h) To notify you about changes to our Website.

4.2. We may employ the services of a third party to help us in certain areas, such as in relation to e-mail marketing, call centres or website hosting. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.

5. Use of your information for marketing purposes

If you are an existing customer of ours, we may use your data to contact you by electronic means (e-mail) with information about products, events and services which may be of interest to you. We may also permit selected third parties to use your data to contact you by e-mail with information about products, events and services which may be of interest to you, provided that you have provided us with your consent to do this. If you do not want us or third parties to use your data in this way, please notify us of your wishes by e-mail. Finally, if you are a guest to the Website (and where we permit selected third parties to use your data) we (or they) will contact you by e-mail only if you have consented to this.

6. Disclosure of your information

6.1. We may disclose your personal information to:

(a) any of our group companies;

(b) any of our selected third party suppliers in accordance with paragraph 3 above;

(c) any of the your friends who you share your selection with;

(d) third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and

(e) third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of verification, fraud protection and credit risk reduction, but otherwise we will not sell, rent or otherwise make available any personal data submitted by Customers to any third parties.

7. Your rights

7.1. Upon request, we will remove your personal information from our database. Customers are also advised that upon written request you may access and/or request that any erroneous information about you be corrected.

7.2. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the e-mail address below.

8. Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. 

9. Contact & Complaints

9.1. If we need to contact you, we will do so by post or e-mail sent to the e-mail address provided by you. You must notify us if you change your e-mail address.

9.2. If you have any concerns about material which appears on the Website or wish to contact us for any other reason, please contact